TERMS AND CONDITIONS

Effective Date: November 15, 2024

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These Terms and Conditions ("Terms") outline the rules and regulations for using our website (https://www.pataphores.com) and purchasing our products. By accessing or using our website, you agree to comply with these Terms.

If you have any questions, contact us at pataphores@gmail.com or by mail at 6 Rue d'Armaillé, 75017 Paris, France.

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1. General Information

1.1 Who We Are
PATAPHORES is a sole proprietorship registered under the SIREN number 978 035 103, with its registered address at 6 Rue d'Armaillé, 75017 Paris, France.

1.2 Contact Information

• Email: pataphores@gmail.com

• Phone: +33 6 51 87 01 23

1.3 VAT Status
VAT is not applicable to our transactions under Article 293 B of the French Tax Code (CGI).

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2. Scope of Application

These Terms govern all sales made on our website, including the purchase, delivery, and potential return of products. By placing an order, you confirm that you have read and agreed to these Terms.

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3. Products and Pricing

3.1 Product Descriptions
We strive to provide accurate descriptions and images of our products. However, slight variations in color or appearance may occur due to device display settings.

3.2 Pricing
All prices are listed in Euros (€) and include applicable taxes. Delivery fees, if applicable, will be displayed during checkout.

3.3 Product Availability
Our products are subject to availability. In the event an item is out of stock after your order is placed, we will notify you promptly and offer a refund or alternative solution.

 

4. Ordering Process

4.1 Placing an Order
To place an order, add the desired products to your cart and proceed to checkout. Ensure all information provided, including your shipping address, is accurate.

4.2 Order Confirmation
Once your order is completed, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

4.3 Payment
We accept secure payments via Stripe and PayPal. Your payment details are processed securely and are not stored on our servers.

4.4 Order Cancellation
You may cancel your order before it is shipped by contacting us at pataphores@gmail.com.

 

5. Delivery

5.1 Shipping Methods
We deliver to addresses within France and selected international locations. Delivery times and costs will be displayed at checkout.

5.2 Delivery Time
Orders are typically processed within 2-3 business days and shipped within 5-10 business days, depending on your location.

5.3 Delivery Issues
If your order is delayed, damaged, or lost during delivery, please contact us immediately. We will work with our shipping partners to resolve the issue.

 

6. Returns and Refunds

6.1 Right of Withdrawal
Under EU law, you have the right to cancel your order within 14 days of receipt without providing a reason. To exercise this right, contact us at pataphores@gmail.com.

6.2 Conditions for Returns

• Products must be unused, in their original packaging, and accompanied by proof of purchase.

• Certain items, such as personalized or perishable goods, are non-returnable.

6.3 Refunds
Refunds will be processed within 14 days of receiving the returned items. Refunds are issued to the original payment method.

6.4 Return Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or incorrect.

 

7. Liability

7.1 Limitation of Liability
While we strive to provide high-quality products and services, we are not liable for:

• Indirect damages resulting from the use of our products.

• Delays or failures caused by external events beyond our control (e.g., shipping disruptions).

7.2 Product Use
Customers are responsible for using our products safely and in accordance with their intended purpose.

 

8. Customer Accounts

8.1 Account Creation
You may create an account to access additional features, such as order history and faster checkout. Ensure all information provided is accurate and up to date.

8.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access.

8.3 Account Termination
We reserve the right to suspend or terminate accounts for fraudulent or abusive behavior.

 

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of PATAPHORES or its licensors. Unauthorized use or reproduction is prohibited.

 

10. Privacy Policy

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. You can review it at https://www.pataphores.com/privacy.

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11. Dispute Resolution

11.1 Governing Law
These Terms and Conditions are governed by French law.

11.2 Disputes
In the event of a dispute, we encourage you to contact us directly to seek an amicable resolution. If no agreement is reached, you may use a consumer mediation service to resolve the matter.

11.3 Mediation
In accordance with Article L. 612-1 of the French Consumer Code, you may access a free mediation service to resolve any contractual dispute with PATAPHORES.

Designated Mediator:
[Name of the mediator or approved organization]
Address: [Mediator’s address]
Website: [Link to the mediator’s website]
Email: [Mediator’s email, if available]

11.4 Online Dispute Resolution Platform (ODR)
Additionally, for online purchases, you may file a complaint via the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr.

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12. Updates to These Terms

We may update these Terms periodically. The latest version will always be available on this page. Continued use of our website constitutes acceptance of any changes.

 

13. Contact Us

If you have questions about these Terms, contact us at:

PATAPHORES
6 Rue d'Armaillé, 75017 Paris, France
Email: pataphores@gmail.com
Phone: +33 6 51 87 01 23